Return & Exchange Policy

1. Scope of the policy

This policy applies to legal relationships established through the Villampiac.hu online marketplace (hereinafter: the Marketplace). The Marketplace is operated by Remény Farm Kft. (registered office: 3343 Bekölce, Szabadság utca 50.; tax number: 2667089-2-10; company registration number: 10-09-037306; hereinafter: the Operator).

On the Marketplace, independent producers and craft businesses (hereinafter: Sellers) offer their products directly to buyers (hereinafter: Buyers).

2. Nature of the sale

Products ordered on the Marketplace are handed over exclusively by in-person pickup at pickup points announced in advance (within a REKO circle). The Marketplace does not engage in distance selling within the meaning of Hungarian Government Decree 45/2014. (II. 26.) on the detailed rules governing contracts between consumers and businesses, given that performance of the contract — the handover of the goods — takes place in person.

Consequently, the 14-day right of withdrawal without giving a reason does not apply to transactions carried out on the Marketplace under that government decree.

3. Defective performance

Under section 6:159 of Act V of 2013 on the Civil Code (Ptk.), the Seller performs defectively if, at the time of handover, the product does not meet the quality requirements specified in the contract or by law.

In the event of defective performance, the Buyer may assert the following claims:

• Repair or replacement — provided this does not impose disproportionate additional costs on the Seller;
• Price reduction — if repair or replacement is not possible;
• Withdrawal from the contract — if repair or replacement is not possible or the Seller has not undertaken it.

Statutory warranty claims must be asserted against the Seller. The Buyer has the opportunity to inspect the product immediately at pickup; we recommend reporting any defects to the Seller at the pickup location, without delay.

4. Exchanges

Products may be exchanged at the Seller's discretion. The Seller informs the Buyer about the conditions for exchange at the pickup location.

5. Perishable food

A significant proportion of the products sold on the Marketplace are fresh, perishable foods. Given the nature and perishability of these products, returns and exchanges of such products are possible only in the event of defective performance (for example, the product is spoiled, damaged or does not match the description or the quantity ordered).

6. Handling complaints

In the event of a complaint, the Buyer may follow this procedure:

1. Contact the Seller directly — the Seller's contact details are available on their profile page on the Marketplace. Product-related objections should first be raised directly with the Seller, who bears full responsibility for the product.
2. Mediation by the Operator — if no agreement can be reached with the Seller, the Buyer may contact the Operator at hello@villampiac.hu, who acts as an intermediary to resolve the dispute.

7. Operator liability

The Operator runs the Marketplace as a platform providing intermediary services under Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.

The Operator is not the seller of individual products and accepts no liability for the quality or compliance of products marketed by Sellers or for Sellers' performance of their contractual obligations. Rights and obligations arising from the contract of sale between the Buyer and the Seller belong exclusively to, and are borne exclusively by, the contracting parties.

Nevertheless, the Operator strives to work only with reliable, verified Sellers and reserves the right to exclude from the platform any Seller who breaches the Marketplace rules.

8. Governing law and dispute resolution

This policy is governed by Hungarian law. In a consumer dispute, the Buyer may contact the conciliation body competent for their place of residence or stay.

9. Contact

The Operator's contact details for complaints and other enquiries are:

• Email: hello@villampiac.hu
• Operator: Remény Farm Kft. (3343 Bekölce, Szabadság utca 50.)