Terms of Service

1. Description of the service

Villámpiac (villampiac.hu) is an online platform operated by Remény Farm Kft. (3343 Bekölce, Szabadság utca 50.; tax number: 2667089-2-10) that facilitates direct contact between local food producers and buyers based on the REKO model.

The platform provides an intermediary service within the meaning of Act CVIII of 2001 (Ekertv.) and Regulation (EU) 2022/2065 (DSA). The platform is not a contracting party to the sale and does not process payments in the specific transaction between the producer and the buyer. A reservation placed on the platform and its confirmation by the producer do not create a contract of sale. The contract of sale is concluded between the producer and the buyer on the selected market day, at in-person pickup and with payment on site.

2. Registration and account management

• Use of the platform requires registration (email/password or a Google account).
• By registering, you accept these Terms of Service and the Privacy Policy.
• You must provide accurate information. Providing false information may result in account suspension.
• Keeping your password secure is your responsibility. Notify us immediately if you suspect unauthorized access.
• You may delete your account at any time in your profile settings or by sending a request to hello@villampiac.hu.

3. Reservations and in-person pickup

• Through the platform, the buyer may submit a reservation (a request to set products aside) for a selected producer's products for a particular market day.
• Submitting a reservation does not constitute a binding offer to purchase and does not create a contract of sale.
• The producer's response confirms only that the product will be set aside for the buyer for that market day.
• Payment takes place exclusively in person at pickup, using the methods accepted by the producer.
• A reservation may be cancelled at any time before market day, free of charge.

4. Pickup and failure to attend

• Reserved products may be collected in person on the selected market day and at the selected location, within the specified time window.
• If the buyer fails to attend pickup (a no-show), the producer may freely sell the products set aside to someone else.
• In the event of repeated no-shows, producers may give a negative rating through the trust system, which may limit future reservation options.

5. Trust system and data sharing

Producers may rate buyers based on their previous experience (negative, neutral, trusted) and add free-text notes about them. Both ratings and notes are visible to all producers on the platform.

When you submit a reservation, the producer receives your name, email address and telephone number (if provided) to organize pickup. The producer can view your previous reservations placed with them.

You may object to a rating or note by contacting hello@villampiac.hu. Details of data processing are provided in the Privacy Policy.

6. Platform liability

• The platform provides an intermediary service — it is not responsible for the quality, safety or compliance of products offered by producers.
• Product descriptions and prices are uploaded by producers.
• The platform makes every reasonable effort to keep the service continuously available but does not guarantee uninterrupted or error-free operation.
• If you have food safety concerns, contact the producer or NÉBIH, the Hungarian National Food Chain Safety Office.

7. Prohibited activities

The following are prohibited when using the platform:

• Providing false or misleading information
• Intentionally disrupting the platform's operation
• Collecting other users' data without authorization
• Using automated tools (bots, scrapers) to extract platform content
• Copying platform content without permission

8. Changes to the terms

We reserve the right to amend these terms. We will notify you of changes on the platform. Using the platform after an amendment takes effect constitutes acceptance of the amended terms.

9. Applicable law and dispute resolution

These terms are governed by Hungarian law. In the event of a dispute, the parties will first attempt to resolve it through discussion. If that is unsuccessful:

• Conciliation body: you may contact the conciliation body operating alongside the county chamber of commerce and industry for the consumer's place of residence.
• Court: the Eger Regional Court (Egri Törvényszék) has territorial jurisdiction in matters within its subject-matter jurisdiction.

10. Contact

You may send questions about these terms to hello@villampiac.hu.