Consumer Information

1. General information

Villámpiac (villampiac.hu) is an intermediary platform — the contract of sale is concluded directly between the producer (seller) and the buyer (consumer). The producer is responsible for product quality, safety and legal compliance.

Payment takes place in person at pickup — Villámpiac does not handle money or participate in the payment process.

2. How to purchase

1. Browse the producers' offerings and select the products you want.
2. Add the products to your cart and select the market day.
3. Submit your reservation.
4. The producer confirms the reservation and sets the product aside for you.
5. On market day, collect the products from the producer in person and pay on site.

3. Prices and payment

• Prices displayed on the platform are gross prices (including VAT), expressed in Hungarian forints (Ft).
• Payment takes place at pickup. The producer determines the accepted payment methods (cash, bank card, bank transfer).
• Use of the platform is free — we charge neither buyers nor producers any commission.
• For products priced by weight (such as meat or cheese), the displayed price is an estimate — the final price is determined by the actual weight measured at pickup.

4. Cancelling a reservation

You may cancel your reservation at any time before market day, free of charge, on your reservations page.

Right of withdrawal (14 days): the right of withdrawal under Hungarian Government Decree 45/2014. (II. 26.) applies to Villámpiac to a limited extent, as food, due to its perishable nature, is exempt from the right of withdrawal applicable to distance contracts (section 29(1)(d)).

5. Statutory warranty and guarantees

For food products, the producer bears the obligations concerning statutory warranty for defects under the Civil Code (Act V of 2013). If a product is defective, contact the producer first.

• Statutory warranty for defects: at pickup, the product must have the characteristics specified in the contract or by law.
• Complaint: notify the producer of a defective product at the time of pickup. If the defect cannot be resolved on site, you can discuss it using the producer's contact details.

6. Handling complaints

6.1 Product disputes

Complaints about a product (quality, quantity, price) should first be raised directly with the producer. The producer's contact details are on their profile page.

6.2 Platform complaints

You may send platform-related complaints (technical errors, ratings, account management) to hello@villampiac.hu. We will respond to the complaint within 30 days.

7. Legal remedies

If your complaint is not resolved satisfactorily, you may contact the following bodies:

Conciliation bodies

You may contact the conciliation body operating alongside the county chamber of commerce and industry for the consumer's place of residence or stay. A list of these bodies is available at bekelteto.hu.

The body competent for the company's registered office is:

Consumer protection authority

For a consumer protection complaint, you may contact the consumer protection department of the district office for your place of residence.

Online dispute resolution platform

The European Commission's online dispute resolution platform (ODR) ceased to operate on 20 July 2025. You may contact the conciliation bodies about disputes relating to online purchases.

Food safety reports

If you have a food safety concern or wish to report an irregularity, you may contact the National Food Chain Safety Office (Nemzeti Élelmiszerlánc-biztonsági Hivatal, NÉBIH): portal.nebih.gov.hu

8. Data protection

You can read about the processing of your personal data in the Privacy Policy.